Privacy Policy
Last updated: February 2026
1. Information We Collect
When you place an order with Flora & Fable Floristry, we collect the information necessary to fulfil your order, including:
- Name and contact details (email, phone number)
- Delivery address
- Payment information (processed securely via Stripe)
- Order details and gift messages
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Respond to your enquiries
- Send marketing communications (only with your consent, and you can unsubscribe at any time)
3. Payment Security
All payments are processed securely through Stripe. We do not store your credit or debit card details on our servers. Stripe is PCI DSS Level 1 certified, the highest level of security certification.
4. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. We only share data with:
- Stripe (payment processing)
- Delivery partners (to fulfil your order)
- Email service providers (to send order confirmations and updates)
5. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
6. Cookies
We use essential cookies to enable core site functionality such as your shopping cart. We do not use third-party tracking or advertising cookies.
7. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at hello@floraandfable.co.uk.